1. Who We Are
Tre-Ysgawen Hall & Spa
Anglesey, Wales, United Kingdom
Email: spareception@treysgawen-hall.co.uk
Phone: 01248 750 750
2. Information We Collect
2.1 Personal Information
- Name
- Address
- Email
- Phone number
2.2 Booking & Membership Data
- Appointment details
- Membership information
- Preferences and requests
2.3 Health Information
- Medical conditions
- Allergies
- Pregnancy status
(Collected only when necessary and with consent)
2.4 Payment Information
- Processed securely via third parties (no full card storage)
2.5 Website Data
- IP address
- Browser type
- Pages visited
- Cookies
3. How We Use Your Data
- Manage bookings and memberships
- Provide safe treatments
- Process payments
- Communicate with you
- Improve services
- Meet legal obligations
- Send marketing (with consent only)
4. Legal Basis
- Contract
- Legal obligation
- Legitimate interests
- Consent (for health data and marketing)
5. Health Data
- Collected only when necessary
- Requires explicit consent
- Used for safety
- Access limited to authorised staff
6. Data Sharing
We do not sell your data.
We may share with:
- Payment providers
- Booking/CRM systems
- IT providers
- Legal authorities
7. Data Retention
- Booking data: up to 6 years
- Health records: per insurance requirements
- Marketing: until consent withdrawn
8. Your Rights
You can:
- Access your data
- Correct it
- Request deletion
- Restrict or object to processing
- Withdraw consent
You may complain to the ICO:
https://www.ico.org.uk
9. Data Security
We use:
- Secure systems
- Restricted access
- Staff training
10. Cookies
We use:
- Essential cookies
- Analytics cookies
- Marketing cookies (if applicable)
You can control cookies via your browser.
11. Marketing
We only send marketing if you opt in.
You can unsubscribe at any time.
12. CCTV
CCTV may be used for security:
- Stored securely
- Used only for safety
- Retained for limited periods
13. Updates
This policy may be updated. Latest version will be available on request or online.
14. Contact
Tre-Ysgawen Hall & Spa
Email: spareception@treysgawen-hall.co.uk
Phone: 01248 750 750